Frequently Asked
Questions

Table of Contents

Accessing Your Account

Registering for our platform is easy. You should have received a registration link or QR code from your employer (or friend/family member, if registering for Friends & Family access). This link will take you straight to the registration page. 

If you’re struggling to create your account, check the following steps: 

  • Ensure you are using a valid email address (your work email is best). 
  • Make sure you have not registered for an account before using the same email address. If you have already registered and can’t remember your password, you can reset it here. 
  • Check you are using a modern browser, such as the latest version of Chrome, Safari, Edge or Firefox. Avoid using older browsers, such as Internet Explorer. 
  • Ensure your password meets the necessary requirements. It must be at least 8 characters long, containing at least 1 uppercase letter, lowercase letter and number. 
  • Tick the privacy policy and terms of use boxes.  
  • Make sure you can see a green tick in each entry box. 

The link provided by your employer (or friend/family member) will take you directly to the registration page. If this link isn’t working, check you are using a modern browser, such as the latest version of Chrome, Safari, Edge or Firefox. Our platform doesn’t work on older, less secure browsers, such as Internet Explorer. 

Logging back in is easy. Visit the homepage and click ‘sign in’ in the top right corner.  

If you’re struggling to log into your account, check the following steps: 

  • Check you are using the correct page to login: https://app.championhealth.co.uk/signin  
  • Make sure you are using the correct email and password combination. If you have forgotten your password, you can reset it here. If you don’t receive this email straight away, check your junk folder.  
  • If you created an account on our old platform, these login details will not work on the new platform. Please re-register using the link provided by your organisation. 
  • Check there are no spaces before your email address or password. 
  • Check you are using a modern browser, such as the latest version of Chrome, Safari, Edge or Firefox. Avoid using older browsers, such as Internet Explorer. 

No problem! Click here to reset your password and we’ll email you a new, temporary one to log back into your account with. If you don’t receive this email straight away, check your junk folder. 

Once you’re back into your account, change your password to something more memorable by going to the ‘update profile’ section. 

To add an extra layer of security to your account, you will be asked to set up two-factor authentication after you’ve registered for a Champion account. 

This involves choosing 3 security questions and answers from a pre-populated list. You will then be asked one of these questions each time you sign into the platform. If you’re on a personal device, you can choose to skip this step for two weeks at a time. 

No problem. Click here to reset your password, which will also reset your security questions. Then the next time you sign in, you will be asked to add new security questions and answers. 

We’re sorry you haven’t found the answer you were looking for! For any other queries or technical support, please get in touch using the support request form. One of the Champion team will get back to you within 48 hours. 

Platform Queries

Sometimes when we make an update, it temporarily affects the way the platform loads. To help fix the problem, try the following solutions: 

  • Make sure you are using an up-to-date browser, such as Chrome, Safari, Firefox or Edge (our platform does not work on older browsers, such as Internet Explorer) 
  • Try clearing your cache (this is usually accessed through your browser settings) 
  • Try clearing your cookies (this is usually accessed through your browser settings, or by right-clicking on the padlock in the address bar) 

If these fixes don’t work, please submit a support request and the team will look into it for you. 

To update your personal details, simply log into the platform, open the side menu using the three horizontal lines (in the top right corner) and click ‘update your profile’. 

Please note, you cannot update your health assessment once it has been submitted, but you will have the opportunity to repeat your health assessment every two weeks. 

If you have made an error when completing your health assessment and would like to amend your answers, this is possible on request. Please contact support@championhealth.co.uk and we’ll be more than happy to help. 

You can take your health assessment at least every 2 weeks, but we’d recommend completing it once a month to help you track your wellbeing progress. Once your health assessment is available to complete, a link will appear in ‘For You’ and on the side menu. 

It will take you around 20-minutes to complete in full. The platform will save your progress, so you can return to the assessment at any time. 

You can download our app via Google Play or the App Store. 

If you already have a Champion Health account, you should sign in using the same login details. If you don’t have an account yet, you can register via the app using the company code provided by your organisation. If you’re not sure what your code is, please speak to your employer.     

We’re sorry you haven’t found the answer you were looking for! For any other queries or technical support, please get in touch using the support request form. One of the Champion team will get back to you within 48 hours. 

Data & Security

All data is encrypted, anonymised and stored securely using Microsoft Azure servers. Only you can see your personal data within your account. We never sell your personal details on. 

Your data also contributes to an aggregated workforce health report that is fully anonymised. This helps your organisation to understand the health of the workforce and better support employee wellbeing. We take every step to ensure that your individual results are never identifiable. 

For more details, check out our privacy policy and terms of use. 

No. Only you can see your personal data within your account. Your employer can only view aggregated, full anonymised summary report data, from which you cannot be identified. 

All data is encrypted, anonymised and stored securely using Microsoft Azure servers. Only you can see your personal data within your account and your data does not contribute to an aggregated organisational report. We never sell your personal details on. 

For more details, check out our privacy policy and terms of use.  

Yes, you can. Please send your request to support@championhealth.co.uk or use the support request form. For more details, check out our privacy policy and terms of use. 

We’re sorry you haven’t found the answer you were looking for! For any other queries or technical support, please get in touch using the support request form. One of the Champion team will get back to you within 48 hours. 

Friends & Family

Friend and family access enables employees (authorised users) to share platform access with up to 3 friends or family members. You’re an authorised user if your organisation has paid for and provided the Champion Health platform to you as a benefit. 

As an authorised user, you can invite your friend or family member to create an account via the side menu on the platform or by using this link. Your friend or family member must be over the age of 16 to use the platform. 

This one is up to you! Anybody who you think would like to use the platform can have access. The only requirement is that they’re over the age of 16.

Yes, friends and family access is free. There is no additional cost for using this feature.  

Giving access is simple. For each friend or family member (up to 3) you’d like to add: 

  • Go to the friends and family invite page on the platform 
  • Click one of the empty ‘invite’ boxes 
  • Create a label for the user. This label is for you only, to help you keep track of who you’ve invited. It won’t be used in any communication with your friend or family member. 
  • Generate the unique registration link for your friend or family member 
  • Copy and share this link with them so they can register for their Champion Health account 
  • Until they’ve registered, a ‘pending’ label will show on their profile 

All data is encrypted, anonymised and stored securely using Microsoft Azure servers. Only you can see your personal data within your account and your data does not contribute to an aggregated organisational report. We never sell your personal details on. 

For more details, check out our privacy policy and terms of use. 

Of course! Even though we are a workplace health company, there are many aspects of the platform you can use and enjoy beyond our workplace health content. 

We have also taken steps to remove explicit work references in the assessment and platform, however you may still notice work references from time to time.

You will have access to the platform for as long as your friend of family member (i.e. the authorised user) provides you with access, or until their access comes to an end. 

The authorised user’s access might end due to them leaving the organisation that provides Champion Health services, or the partnership between us and their organisation ending.   

In any event, you will be notified by email once your Champion Health account has been closed.

No, we don’t currently offer the platform to individuals on a subscription basis, but we are looking to do this in the future. If you’d like to receive updates about when the service may become available, please register your interest. 

Removing access is simple. For each friend or family member you’d like to remove: 

  • Go to the Friends & Family page on the platform 
  • Go to the user’s profile that you’d like to remove 
  • Click ‘remove user’ and confirm you’re happy to proceed 
  • Once removed, their profile will be deleted, and you can generate a new invite immediately 

By removing access, your friend or family member’s Champion Health account will be closed immediately, and they will no longer have access to the platform (including their health report). If they haven’t registered for the platform yet, their unique registration link will no longer work. 

Before removing a friend or family member, we recommend you let them know first. 

When your access is removed, your Champion Health account will automatically close. This means you’ll no longer have access to the platform, including platform content and your health report. You will also receive an email from Champion Health confirming your account has been closed. 

Your data will not be deleted automatically. If you would like to remove your data, please send a request to support@championhealth.co.uk or use the support request form. 

If you would like to remove your data, please send a request to support@championhealth.co.uk or use the support request form. 

We’re sorry you haven’t found the answer you were looking for! For any other queries or technical support, please get in touch using the support request form. One of the Champion team will get back to you within 48 hours.