Supporting Employee Wellbeing with the ‘CLASS’ Approach
In this training video, you will discover practical strategies for supporting employee wellbeing, starting conversations, recognising signs of distress, and providing appropriate help.
The CLASS Approach – Connect, Listen, Assess, Support, and Signpost – empowers you to create a supportive environment, facilitate meaningful conversations, and guide individuals towards the right resources. The five-step process includes:
- Connect: Recognise signs of distress (e.g., anxiety, withdrawal) and initiate a conversation by addressing specific behaviours.
- Listen: Follow the 80/20 rule—spend 80% of the conversation actively listening and 20% asking clarifying questions. Create a comfortable environment for sharing.
- Assess: Evaluate the situation to determine how you can best support the individual and identify the necessary actions.
- Support: Consider practical solutions, such as flexible working arrangements or regular check-ins, especially for managers and leaders.
- Signpost: Guide individuals to appropriate resources like Employee Assistance Programs, mental health platforms, or counselling services when needed.
What will you learn from this training video? Here’s what Vicky covers:
- Importance of a safe space: Make individuals feel heard and validated by creating a psychologically safe environment for open discussions.
- Reinforcing the 80/20 listening rule: Most of the conversation should involve attentive listening, with occasional clarifying questions to better understand the individual’s feelings and concerns.
- The role of signposting: Familiarise yourself with available support programs and resources to guide others effectively. This is essential for Mental Health First-Aiders and leaders who may need to provide additional assistance.
- Proactive use of resources: Actively utilise platforms like Champion Health to stay informed about available support options, ensuring quick access to the right resources.
To find out more about supporting employee wellbeing through our platform, take a tour with the team:
